If you didn’t see the PhocusWire article published in mid-March, titled “Nothing will be the same” How Italian Hoteliers are Coping with the Coronavirus Fallout, read it now. It’s an opinion piece by Florence-based Giancarlo Carniani, the current president of Confindustria Alberghi Firenze, the region’s hotel association. He also runs a small hotel company. In … Read more
By now, the reality of what we are facing has set in and COVID-19 is part of our everyday lives. Schools are closed. Non-essential workers are staying home. Businesses are boarded up. And, many hotels that have never locked their doors have closed until demand returns. While we all wish we could see into the … Read more
As hoteliers continue to navigate the world of hospitality amidst a global crisis, we asked our community to share with us the top challenges they were facing. Interestingly, in just a matter of days, we saw over 290 responses submitted from around the globe, and we discovered the five challenges hoteliers must overcome during COVID-19. … Read more
Summary: How you treat employees while they’re furloughed or laid off can help you quickly rehire when the market returns. Yesterday we covered how hoteliers are gearing up to put proactive plans in place for when the travel industry regains momentum. An important part of this is staying in touch with furloughed or laid off … Read more
In this article, we share resources that HR or direct managers can share with laid off staff to help them get organized and stay focused on the task of finding new employment. My LinkedIn is flooded these days with messages from old colleagues and friends announcing that they have been laid off and are looking … Read more
As Covid-19 began to spread in China, the travel industry braced for impact. Despite the fact that borders and hotels at the epicenter (and throughout China) closed for business, I still don’t think that the rest of the world was ready for what was coming. Today, however, we can see how the pandemic wracked havoc … Read more
Covid-19 has changed many aspects of our lives, from the way we shop to the way we work. It has changed social norms and the way we interact with others. But, perhaps the biggest effects will be felt by travelers who venture out of their homes for a change of scenery after shelter-in-place measures are … Read more
If you thought it was tough being a hotelier during Covid-19, imagine running a hostel. People choose to stay at hostels not only because they want to save money, but also because they want to meet other travelers and socialize. For most hostel guests, staying in a dormer, sharing a bathroom and eating communal meals … Read more
As we enter what many experts believe will be the worst phase of the pandemic, it has never been more important to stay focused on your guests. How you market and prepare for recovery over the next few months will have a big impact on your 2021 performance. In this article, we review the top … Read more
2020 was an incredibly busy year for hoteliers. Despite the fact that most hoteliers saw fewer guests last year than usual due to travel restrictions and shelter-in-place mandates, hoteliers worked overtime, and often with skeleton teams. They partnered with their local tourism bureaus to understand travel guidelines to their destination. They installed new signage to … Read more