Posted in Hotel Marketing

Important KPIs to Measure Hotel Performance

Tracking performance across your hotel, as well as within specific areas, is critical. Without performance-related information, you have no way to determine how well (or…

Continue Reading... Important KPIs to Measure Hotel Performance
Posted in Hotel Marketing

Google Claims Customer Service More Important Than Loyalty Programs

Toby Berger is the General Manager of Revinate APAC in Singapore. Previously, he held management roles with market-leading brands including Google and Expedia. Loyalty programs…

Continue Reading... Google Claims Customer Service More Important Than Loyalty Programs