Posted in Hotel Marketing

One Weird Way New Reviews Can Hurt Your Hotel’s TripAdvisor Ranking

In general, it’s a great idea to encourage guests to write online reviews, as it’s one of seven ways to improve your hotel’s ranking on…

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Posted in Hotel Marketing

One Example of How NOT to Respond to Negative Reviews

The owner of a tapas restaurant recently posted an 895 word response on TripAdvisor after a customer criticized its portion sizes online. The hungry customer…

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Posted in Hotel Marketing

Exclusive Insights: Top 5 Globally Trending Topics in Guest Reviews

For the tens of thousands of hoteliers who use Revinate Reputation, sentiment analysis is crucial for helping them understand which services and amenities are most…

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Hotel Best Practices for Managing Google Reviews

Earlier this year we published our Global Hotel Reputation Benchmark Report, where we shared data about the rise of Google reviews for hotels. According to…

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Posted in Hotel Marketing

How to manage online reviews during COVID-19

As travel begins to recover, the hospitality industry is coming together to make consumers feel safe and secure when it comes to resuming their lives…

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