Google Claims Customer Service More Important Than Loyalty Programs

Toby Berger is the General Manager of Revinate APAC in Singapore. Previously, he held management roles with market-leading brands including Google and Expedia. Loyalty programs have long been considered a necessary part of a hotel’s marketing and revenue strategy. However, a recent data report presented by Google identifies the customer experience as more important than … Read more

5 Ways to Keep Service Levels High When Understaffed

Out of the frying pan and into the fire. Just as hoteliers are beginning to see bookings rebound, a new challenge arises: Staffing the hotel. Finding and keeping staff is proving to be this year’s monstrous challenge. And, no one is immune. A survey we commissioned in September 2021 reveals that 94.5% of surveyed hotels … Read more