Exclusive Insights: Top 5 Globally Trending Topics in Guest Reviews

For the tens of thousands of hoteliers who use Revinate Reputation, sentiment analysis is crucial for helping them understand which services and amenities are most important to their guests. In doing research for this article, we looked at more than 200 topics extracted from more than 58 million reviews in 2016 and 2017 to understand … Read more

A Deep Dive into 2017’s Top 5 Globally Trending Topics

Recently, we published an article on the top five global trending topics in online hotel reviews to help hoteliers understand which services and amenities mattered most to guests in 2017. In this article, we drill down on each topics’ sentiment (positive and negative) to provide hoteliers with some actionable advice for improving guest satisfaction. Lobby … Read more