Understanding What Travelers Want from a Hotel

The pandemic has forever changed the future of travel. However, the travel demand is up much higher, and new travel trends have emerged since restrictions were relaxed. The changes include some never-before-seen demands from guests looking to travel in the safest and healthiest ways possible. Present-day travelers focus on contact-less everything, with a clear need … Read more

Understanding Trends in Guest Feedback

Howard Schultz famously said, “When you acknowledge your weaknesses and ask for advice, you’ll be surprised how much others will help.” While he wasn’t referring to the hospitality industry per se, this quote likely rings true for hoteliers who strive to create great experiences and rely on feedback from guests. Luckily, today’s hoteliers have access … Read more